Returns & Refunds Policy
Return Policy
We want you to be completely satisfied with your purchase. You may return unused items within 30 days of delivery for a full refund or exchange.
Items must be:
- In original, unopened packaging
- In new, unused condition
- Included with all original tags and accessories
How to Return
Initiate Return
Go to your Orders page and select the order you want to return. Click "Return Items" and follow the prompts.
Package Items
Package the items securely in the original packaging. Include the return authorization form if provided.
Ship Back
Use the provided return shipping label or ship to the address provided. We recommend using a trackable shipping method.
Refund Process
Once we receive and inspect your returned items, we'll process your refund within 5-7 business days. The refund will be issued to your original payment method.
Note: Shipping costs are non-refundable unless the return is due to our error or a defective product.
Non-Returnable Items
The following items cannot be returned:
- Items that have been used or opened
- Items without original packaging
- Personalized or custom-made items
- Items damaged due to misuse
- Items returned after 30 days
Defective or Damaged Items
If you receive a defective or damaged item, please contact us within 7 days of delivery. We'll send a replacement at no cost or issue a full refund, including return shipping.
Exchanges
We currently do not offer direct exchanges. To exchange an item, please return the original item for a refund and place a new order for the item you want.
Questions About Returns?
If you have questions about our returns policy or need help with a return, please contact us.